Privacy & Security
Thank you for visiting www.houseofcandles.com. House of Candles is committed to honoring and protecting the privacy of our customers while at the same time ensuring that you experience a first rate on-line shopping site. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.
Collection and Use of Information
When you visit our Website, place an order, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:
Domain names of visitors to our site;
if you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection to you purchase;
navigational information regarding the traffic patterns of our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar usage data
Any information that you may choose to submit in connection with any e-mail messages, on-site surveys, registry programs, contests and the like.
We use this information in order to analyze, manage and improve our Web site so that we may continue to provide our customers with a superior on-line shopping experience. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our Web site. We also use information such as your name, e-mail address, and credit card information to contact you, respond to your inquiries, and to process, deliver and receive payment for your purchases. We may use such information to notify you of your services, special offers, new product designs, and other services that we believe may be of interest to you, or to notify you of important new changes to our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site.
We will use your e-mail address to send you information about you order, (order confirmation, shipping confirmation..) as well as send you updates and specials that we may be offering in the months to follow.
House of Candles makes every effort to protect the security of our customers' personal information. Our Web store is hosted on secure UNIX servers and utilizes SSL encryption through our industry leading service provider LinkPointCart. Any personal information that you provide to our Web site is encrypted so that no one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files behind a firewall specifically designed to protect your information by denying unauthorized access by outside users.
If you would like to correct or update any information that you have previously provided to us, you may do so via e-mail to firstname.lastname@example.org or by mail to House of Candles, Attention Update, 3371 route 715 Henryville, Pa 18332, or by calling us at 1-570-629-1953.
Please note that we will update your information as quickly as possible but sometimes this may take up to 6-8 weeks to be effective. Also we may need to contact you via e-mail, phone, or mail even if you opted out not to receive information.
Please view our candle burning tips page for information on how to safely burn candles.